We Accept POs from Fortune 1000 Companies, Government Agencies (Federal, State, Local), Defense (Military, Air Force, Navy), Universities, Schools and Colleges
At QuatraCore, our goal is to offer you the most competitive prices for the product, ensuring a 99% assurance that our prices will always be lower than those of our competitors.
Quality Assurance:
Our emphasis is on ensuring top-notch product quality to enhance the customer experience. Hence, a thorough inspection is conducted for all products before shipment. We also ensure that our products are 99% authentic and original. Whether categorized as Used/Refurbished, our products are certified to meet the highest standards.
Money Back Guarantee
Please carefully read our Return Policy, so in case of any inconvenience you can Exchange or Return the product ordered from QuatraCore.
Free CCIE Technical Support
The trust bestowed upon us by our customers is paramount, and we hold this trust in the highest regard. Our suppliers consistently deliver our items punctually and with utmost care, ensuring the presence of a secure payment method.
Secure Payment and Shipment
We highly prioritize the trust our customers place in us. Safeguarding this trust is our utmost priority. Our suppliers consistently deliver our items punctually and with the utmost safety, and we ensure the presence of a secure payment method.
Return Material Authorization (RMA) Process
If you need to return or exchange your product, kindly request a Return Material Authorization (RMA) after accepting our specified terms and conditions. This is obligatory for all our products, regardless of the reason for return.
Return the items with all accessories, manuals, software, and warranty claims in their original packaging and ensure they are undamaged.
Upon receiving your RMA number, please repack all items exactly as received. If the original box is damaged or marked, a restocking fee of 25% may apply.
Avoid writing directly on the packaging or box.
Clearly indicate the RMA number and our complete official address on the outer box of the package, as the package will not be accepted without RMA number verification.
Once the product reaches our supply chain department, you can expect to receive the exchanged product within ten days of receiving the damaged item.
if there are any discrepancies between your purchase order and the received goods, kindly notify us within two days of receiving the product.
Faulty Items under Warranty
Please submit an RMA request as soon as you discover a flaw in your purchased item. Following are the terms and conditions to agree to before the RMA request:
Provide the order number, purchase date, and serial number of the defective item.
After verifying the warranty for the faulty product, one of our engineers will endeavor to address your issue through phone assistance or remote access.
If the problem persists, an RMA Number will be assigned, and you should adhere to our standard RMA process.
Upon return, we will test and rectify the issue with the item.
If the item cannot be repaired, we will dispatch a replacement. The replacement hardware may be new or comparable to new, featuring identical or equivalent specifications.
Order Acknowledgement
Upon purchasing a product from QuatraCore’s product listing, you will receive an order acknowledgment from the website, acknowledging your order. It is important to note that this acknowledgment is not a contract and does not constitute order acceptance; rather, it serves as a record of your order, outlining the purchase and its pricing.
Following the placement of an order, QuatraCore will assess whether to fulfill it. QuatraCore retains the right to cancel or restrict your order for any reason, which may not necessarily be disclosed.
When you make a purchase with QuatraCore, you willingly and consensually agree to be bound by all stated Terms and Conditions (TCUS) found anywhere on the Site, including QuatraCore’s Terms and Conditions of sale. QuatraCore reserves the right to accept, refuse, or limit your order for various reasons, including, but not limited to, credit review, product unavailability, or errors in prices and product descriptions on the Site.
By placing your order, you acknowledge that QuatraCore’s total liability, under any legal theory or claim, is restricted to the purchase price paid to QuatraCore for the product. It’s important to note that QuatraCore’s liability does not encompass any shipping and handling charges, which remain non-refundable at all times.
Risk of any Damage or Loss to the Product
In the case of the FOB shipping procedure, any risk, loss, or damage to the product will be solely passed onto the customer, their representative, or freight/carrier service.
Order Cancellation
If you wish to cancel an order before it has been shipped, please contact us promptly. If the order has not been shipped, we will proceed with the cancellation and provide a full refund. Should the order already be in transit, the standard return process will be applicable. QuatraCore reserves the right to reject or cancel an order at its discretion, particularly in cases of product non-availability or back-order status. We apologize for any inconvenience and advise customers to be aware that certain products listed may not be in stock. Therefore, it is recommended to review stock details when placing an order. In instances where QuatraCore no longer offers or stocks a product received from a customer for replacement, or if the item is temporarily out of stock, it will be directed to the RMA Department. In such a scenario, customers will have two options:
QuatraCore will send a comparable replacement item.
QuatraCore will issue a refund based on the current market value of the ordered product. It’s important to note that, in such cases, the current market value price may not exceed the original invoiced price of the item.
